Client Communications & Operations Executive
CodXpert is hiring a Client Communications & Operations Executive (100% Remote WFH, 7:00 PM – 4:00 AM IST). Fluent English communication (written & spoken for client calls) and AI fluency (ChatGPT/Claude) required. Freshers fully welcome!
Role Overview & The Mission
CodXpert provides custom software, digital infrastructure, and remote operations management for growing businesses across North America. We are expanding our international client operations team and looking for an articulate, proactive candidate with exceptional English communication skills to join CodXpert. Freshers are fully welcome—no prior industry experience is required if you are fluent in English, technically sound, and comfortable using modern AI tools to accelerate communication. In this role, you will handle client email correspondence, coordinate with production and operations teams, track orders in real time, and hold professional voice/video conversations with clients whenever needed.
Primary Software & Tool Requirements
Key Responsibilities
- Communicate fluently and professionally with North American clients via email and voice calls whenever direct conversation is required.
- Review and respond to client inquiries promptly with polite, crystal-clear business English.
- Coordinate with print production, shop managers, and technical teams to get real-time status updates on active orders.
- Send digital proofs, confirm order approvals, and communicate revisions quickly between clients and production.
- Leverage modern AI tools (ChatGPT, Claude) to draft prompt, courteous, and articulate customer updates.
- Maintain internal CRM records with accurate order progress, customer notes, and tracking information.
- Proactively update clients on shipping status and delivery tracking before they have to ask.
Required Skills & Experience
- Fluent English Communication: Excellent verbal fluency to speak comfortably with international clients on calls, plus flawless written business English.
- Technically Sound & AI-Fluent: Skilled at using AI tools (ChatGPT, Claude, etc.) to draft responses, summarize notes, and streamline daily workflows.
- Freshers Welcome: No prior experience needed—strong aptitude, high ownership, and fast learning ability are what we value most.
- Reliable Night Shift Discipline: Fully committed to working 7:00 PM – 4:00 AM IST (Monday to Saturday) from a quiet, dedicated home workstation.
- High Follow-Through: Proactive mindset that follows up with internal teams until every client request is closed.
Preferred Skills & Bonus Qualifications
- + Comfortable with phone/voice client interaction with a clear, polite tone.
- + Basic understanding of commercial printing, digital manufacturing, or e-commerce order workflows (a plus, but not required).
- + Experience with AI writing assistants and prompt engineering.
Equipment & Workstation Requirements
Because our team operates with high speed and zero downtime, candidates must have the necessary equipment in place prior to joining:
- ✓ A personal laptop or desktop computer with good processing speed for multitasking.
- ✓ High-speed, stable fiber broadband connection with minimal downtime.
- ✓ Good quality headset with microphone for clear voice calls with clients.
- ✓ Power backup (UPS / inverter) and a quiet, distraction-free room during shift hours.
Apply for Client Communications & Operations Executive
Fill out this short form below to apply directly on the website—no email or external portals needed. Freshers are welcome!
Client Communications & Operations Executive
CodXpert Operations • India
Instant on-site submission. Screened directly by CodXpert leadership.
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